Refund Policy

We want you to feel confident shopping with Hoevision. This policy explains when a return may be accepted and how refunds are handled.

Return window

You may request a return within 30 calendar days after the date your order is marked delivered. You must contact us before sending an item back. Returns sent without prior approval may not be accepted.

Return conditions

To be eligible for a return, an item must be:

• Unworn, unwashed, and unaltered.
• Free from makeup, perfume, deodorant, pet hair, stains, odors, and other signs of use.
• Returned with original tags and any included packaging, where applicable.
• Returned in a condition suitable for resale.

Items that do not meet these conditions may be refused or may receive a reduced refund, where permitted by law.

Non-returnable items

Final-sale items, gift cards, and items marked as non-returnable at the time of purchase are not eligible for return unless the item is defective or the law requires otherwise.

Damaged, incorrect, or missing items

Please contact us through the Contact Us page within 7 calendar days after delivery if you receive a damaged, incorrect, or materially incomplete order. Include your order number and clear photos of the item and packaging so we can review the issue.

Return shipping

Unless an item is defective, damaged in transit, or sent incorrectly, the customer is responsible for return shipping costs. Original shipping charges are non-refundable unless the return is due to our error or applicable law requires otherwise.

Refunds

After your return is received and inspected, we will notify you whether the return has been approved. Approved refunds will be issued to the original payment method within 7 calendar days after the return is approved. Your bank or card issuer may require additional processing time before the refund appears in your account.

If a return is not approved, we will explain the reason and may offer to return the item to you at your expense.

Exchanges

Because inventory can change quickly, we generally process returns as refunds rather than direct exchanges. If you need a different size or style, please place a new order and submit the original item for return under this policy.