Shipping Policy
This Shipping Policy explains how Hoevision processes and ships orders placed through https://hoevision.com.
Order processing and dispatch
Orders are generally processed and dispatched within 5–8 business days after payment has been successfully confirmed. Processing time begins on the next business day after the order is placed. Orders placed during weekends, holidays, promotions, or periods of high demand may require additional processing time.
The 5–8 business day period refers to order preparation and dispatch. Carrier transit time after dispatch may vary by destination, carrier capacity, weather, and other conditions outside our control.
Shipping rates
- Standard shipping: $8 per item.
- Free standard shipping: Orders totaling $69 or more qualify for free standard shipping within the United States.
- Expedited shipping: $15 per order.
Unless otherwise stated at checkout, the expedited shipping fee is separate from the free standard shipping offer. The shipping option and applicable fee shown at checkout control the final shipping charge for your order.
Tracking
When tracking information is available, it will be sent to the email address provided at checkout. Tracking may take some time to update after the carrier receives the package.
Address changes
Please review your shipping address carefully before placing an order. If you need to request an address correction, contact us through the Contact Us page as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or been dispatched.
Delays, lost packages, and delivery issues
Once an order has been handed to the carrier, delivery timing is controlled by the carrier. Hoevision is not responsible for delays caused by carrier interruptions, severe weather, incorrect or incomplete addresses, customs or governmental processing, or events outside our reasonable control.
If tracking shows that a package was delivered but you cannot locate it, please first check with household members, neighbors, building management, and the carrier. If the issue remains unresolved, contact us through the Contact Us page with your order number and tracking details.